Privacy Policy

Shaken OÜ (hereinafter the Online Store) has undertaken to protect the privacy of the customers and users of the Online Store. 

Accordingly, we have established this Privacy Policy for the collection, processing, disclosure, transmission and storage of customer data. The Online Store follows the principles of data processing provided by legislation; among other things, the Online Store processes personal data legally, fairly and securely.  

Collection of personal data

Personal data is data that the Online Store collects during the performance of a contract concluded with an individual or for contacting him or her.

The collection of customer personal data can take place in the following ways:

• submitting contact details in our website (including your name, postal address, telephone number, e-mail address, preferred method of contact, bank account number, payment card details, customer support details, cost of goods and services and payment-related details (purchase history);

• when using the website from the customer's account information or through cookies;

• in addition to the above, the Online Store has the right to collect data about the customer that is available in public registers. 

Use of personal data collected 

We use collected personal data to inform customers about new products, campaigns and upcoming events in the Online Store. A customer who does not wish to be on our newsletter list or receive notifications about products that may be of interest to them can remove themselves from the target audience at any time. We also use the collected personal data for the delivery of goods and the fulfillment of obligations to the customer. 

In order to better serve the customer, the Online Store may disclose information about individual users to a third party who provides services to the Online Store and is contractually obliged to keep the shared information confidential. A third party is, for example, our partner, whose tasks are to deliver the goods sold in the e-shop. The Online Store is in charge of the processing of personal data. The Online Store transmits the personal data necessary for making payments to the processor, Maksekeskus AS.

Storage and access of personal data 

Customer data and communication history are stored for up to 3 years. Data related to payments are stored for at least 7 years on the basis of the Accounting Act.

Inquiries and questions related to the data should be digitally signed and sent to e-mail: 

Safeguarding and Securing the Data 

The Online Store takes all precautions (including administrative, technical and physical measures) to secure customer's personal data. Only authorized persons have access to modify and process the data. 

All customer’s personal data that has become known during the visit to the Online Store and the performance of purchases will be treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser's personal data and bank details. 

Customer rights 

Customer has the right to gain access to and examine their personal data.

Customer has the right to obtain information on the processing of their personal data.

Customer has the right to modify or rectify inaccurate data

If the Online Store processes customer’s personal data based on the consent granted by the latter, the customer has the right to withdraw their consent at any time.

To exercise their rights, the customer can contact the customer support of the Online Store at

To protect their rights, the customer can file a complaint with the Data Protection Inspectorate. 

Privacy Policy Terms and Changes 

By using our website, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary. If you have any questions or concerns about this Privacy Policy or data processing, please contact us at