Returns

HOW TO RETURN PRODUCTS?

Step 1: Fill out the RETURNS FORM below

Step 2: Make sure the items are not worn, washed or altered, have their original hang tags and are still in their original packaging

Step 3: Pack the items properly in a sealed package. Make sure your name is included in or on the package.

Step 4: Go to parcel terminal and follow these steps:

4.1 If your order was delivered by Smartpost:

Choose "Return parcel" on the screen
Use the same door code that was used upon receipt of the Parcel from Smartpost
Insert the Parcel in a parcel terminal
The cost of return (2,90 €) will be deducted from your refund

4.2 If your order was delivered by Omniva:

Choose "Return parcel" on the screen
Use the return door code that was sent together with the opening code
Insert the Parcel in a parcel terminal
The cost of return (2,90 €) will be deducted from your refund

Please contact us at info@shakenbrand.com if you have any issues.

RETURNS FORM