Returns
HOW TO RETURN PRODUCTS?
Step 1: Fill out the RETURNS FORM below
Step 2: Make sure the items are not worn, washed or altered, have their original hang tags and are still in their original packaging
Step 3: Pack the items properly in a sealed package. Make sure your name is included in or on the package.
Step 4: Go to parcel terminal and follow these steps:
4.1 If your order was delivered by Smartpost:
- Choose "Return parcel" on the screen
- Use the same door code that was used upon receipt of the Parcel from Smartpost
- Insert the Parcel in a parcel terminal
- The cost of return (2,90 €) will be deducted from your refund
4.2 If your order was delivered by Omniva:
- Choose "Return parcel" on the screen
- Use the return door code that was sent together with the opening code
- Insert the Parcel in a parcel terminal
- The cost of return (2,90 €) will be deducted from your refund
Please contact us at info@shakenbrand.com if you have any issues.
RETURNS FORM